Account Recovery Department
Hacked, locked out, disabled or impersonated — we guide you through each platform's official recovery flow with complete, well-prepared evidence. We are not the platform, and we never pretend to be.
Specialist Desk Active
Six platforms, one method.
Select your platform when you file your report — each has its own recovery flow, evidence requirements and escalation paths.
Profile takeovers, disabled accounts, business page and ad-account access loss.
Start intakeHacked accounts, changed email/phone, impersonation and disabled-profile appeals.
Start intakeTikTok
Account takeover, bans and suspensions, creator-account access and verification issues.
Start intakeAccount registration hijacking, banned numbers and business-account recovery.
Start intakeGoogle / Gmail
Account recovery flow guidance, hijacked Gmail, YouTube channel and Workspace access.
Start intakeWhat happened to the account?
Hacked / taken over
Someone changed your credentials or is actively using the account. Speed matters — sessions and linked apps must be cut first.
Locked out
Password resets fail, codes never arrive, or the recovery email was changed. Often recoverable through the official flow with the right inputs.
Disabled / suspended
Platform enforcement action. Appeals succeed or fail on documentation quality — we prepare them properly.
Business access loss
Ad accounts, pages, channels or Workspace admin access lost through staff changes, hijacking or policy flags.
Impersonation
A fake account trading on your name or brand. Takedown reports with evidence packs and escalation history.
Something else
Uncategorised or compound incidents. Describe it in intake — a coordinator will route it.
Before you contact anyone.
Four moves that protect everything else. Our free tools include an interactive version.
Secure your email account
It is the master key. New password, sign out all sessions, enable app-based 2FA — from a device you trust.
Check active sessions & connected apps
Revoke unrecognised devices and third-party apps on every account you still control.
Use official recovery flows — once, carefully
Follow the platform's documented process precisely. Parallel attempts can flag the account further.
Preserve evidence
Screenshots, login alerts, dates and times. You will need them for appeals, reports and your case file.
Secure intake first. WhatsApp second.
File through the website and receive a case reference. Our verified WhatsApp business account continues the conversation — the chat link carries no incident details, only a generic greeting.
Recommended: secure intake
Structured form, immediate case reference, evidence kept off chat channels. Free assessment included.
Start secure intakeOr direct: WhatsApp
Verified business account · +1 (555) 013-4477. Opens with a generic greeting — never share evidence or codes in chat before case verification.
Open WhatsApp ↗